Getting Support
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Do you have a question or feedback? Join the discussion at Bindplane Slack. You can join our Bindplane Slack channel.
Our support team is happy to handle technical issues related to Bindplane, our OpenTelemetry-based collector, and configuration questions.
Direct support for configurations sent to any destination is part of Enterprise Edition entitlement.
Please refer to our Support Policies regarding SLA Objectives here: Bindplane Support Policies
Opening a ticket starts with an email to support@bindplane.com
From there, a ticket is opened and you will be emailed tracking information automatically.
Customers using Bindplane for Google are entitled to support. This support channel is through the Google Partnership.
There is an integrated support process where customers initiate support requests with Google. These issues are worked mutually with Google for observIQ product technical and configuration issues.
For more information on opening a ticket with Google Support: https://cloud.google.com/support/docs
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