Pulse, the world's leading CS conference, is going down next week...
🐾 Industry re-shaping product and strategy sessions to help drive retention and expansion in the AI era
🐾 1,000s of CS leaders
🐾 AND... of course, puppies. (The puppies pictured here are mine, though, not Pulse pups :)
I'm most psyched for the following sessions:
1. Winning with Digital CS (DCS Kickoff) - Right after the keynote (w/ some never seen before solutions for CS), Community, Customer Education, and Digital CS leaders get a curated 2-hour room to themselves. Peer roundtables with folks from Zapier, Calendly, Airtable, Zoom. Live class with
Brian Oblinger Erica Kuhl,
Samantha Murray, and
Jon Wishart on the future of the Digital Customer Success.
2. From Gut Feel to Board-Ready w/
Taylor Johnston: Connecting CS Ops to Outcomes - A practical framework for senior CS leaders to connect CS motions to the metrics your CRO and CFO actually care about. Attribution models, the right metrics to own, and how to position CS as a growth driver instead of a cost center.
3. Driving Meaningful AI Adoption: Turning Experiments into Real Impact - AI pilots are everywhere. Meaningful adoption is rare. This panel digs into how CS leaders are actually deploying AI and agentic workflows in real environments... what's working, what's not, and the structural and cultural changes needed to make it stick. If you've launched an AI pilot and don't know how to scale it, are adopting AI aligned to a clear strategy, or don’t know where your starting point is with AI transformation in CS, this is the place to be. w/
Ross G. D. Fulton,
Shani Brenmiller, Christine Strom &
Bradley Casemore
PS - not too late to register -
https://lnkd.in/gn-r_GPe
And, if you can’t make it, we’ll be streaming the keynotes live for day 1 and 2 for the world to see :)